Teladoc Sucks Customer Reviews and Feedback
Teladoc Health, Inc., formerly referred to as Teladoc, Inc. and Teladoc Medical Services, is multinational telemedicine and virtual healthcare company based in the United States. Primary services include telehealth, medical opinions, AI and analytics, and licensable platform services. In particular, Teladoc Health uses telephone and videoconferencing software as well as mobile apps to provide on-demand remote medical care. Billed as the first and largest telemedicine company in the United States, Teladoc Health was launched in 2002 and has acquired companies such as BetterHelp in 2015, Best Doctors in 2017, and Advance Medical in 2018. It trades on the NYSE and in 2019 was active in 130 countries and served around 27 million members.
According to HEALTH CARE IT NEWS back in July 2020 in a piece written by Kat Jercich, The telehealth giant Teladoc was sued in the Southern District of New York over allegedly making robocalls to consumers through a marketing partner. April Hale, of Merkel, Texas, and Len Cline, of Satsuma, Florida, filed a class-action complaint against Teladoc on July 8, accusing the company of contracting with Health Insurance Innovations to sell insurance products on its behalf. In doing so, Hale and Cline allege, HII called consumers without their consent in violation of the Telephone Consumer Protection Act. Hale and Cline are seeking injunctive relief requiring Teladoc to stop robocalling consumers without their consent via third-party telemarketers and to stop calling numbers registered on the do-not-call list. They also argue that they and other members of the Prerecorded No Consent Class are each entitled to a minimum of $500 in damages, and up to $1,500 in damages, for each violation of the TCPA. The lawsuit came on the heels of Teladoc's announcement that it had finalized its acquisition of InTouch Health on July 1, allowing it to expand its offerings to InTouch Health's client base of more than 450 hospitals. The company's stock price has more than doubled since the beginning of the year.
Current Employee - Management says"C Suite, VPs . We have had so much turnover it’s pathetic. We have been bullied to keep our mouth shut and threatened. It should be called TelaRetaliation because if you tell, your are eliminated, forced out. Environment is built on dishonesty and it starts with the leaders."
Former Employee - Manager says"Some of the management staff on the Best Doctors side is very incompetent and lack professionalism. Most were put into place because of who they knew not because they are qualified. They talk a good game and can cover up their unethical practices and behavior quite well!"
Current Employee - Csr1 says"They don't care what is going on in their employees lives. Just make sure you're there to answer the phones no matter what. I have also encountered discrimination. They are so unsupportive and nonchalant when it something major happens. I've NEVER been on a job that didn't support their own. As much begging as they do for the military and won't support their own employees, that's trifling."
Former Employee - Orange Team says"Poor communication from management. Lack of appreciation. Work/Life balance is terrible. Management and supervisors think they can talk to people any type of way."
Former Employee - Pharmacy Technician says"No room for growth. Management is terrible. They do not follow ptcb standards. Micro management. Management has no idea what their team does."
Former Employee - Member Service Representative says"All the negative reviews are true!"
Current Employee - Anonymous Employee says"The work environment is stressful, unethical, and unprofessional. Leadership in operations and HR has no clue what they are doing and basically are “playing office.”"
Former Employee - Anonymous Employee says"Calls are back to back no time to drink even water. 24/7."
Associate Finance Director, Corporate FP&A (Current Employee) says"the worst company. Very toxic. The management does not care about employees well-being. Extremely abusive. They treat people with no respect. No career developmentnonepeople are so manipulative snd abusive. By far the worst company i ever worked forHello, Thanks for taking the time to leave a review. We are terribly sorry you didn't have a great experience while you were with us. We know that the rapid pace of work is not for everyone, and strive to maintain a great and motivational company culture. Your comments around an abusive and toxic experience are concerning and go against our company core values. In order for us to continue to improve and rectify this issue, please call Teladoc’s Ethics Hotline toll free at 1-844-681-1241 to provide more information. Thank you again for taking the time to leave a review.Sincerely,Director of Human Resources"
Nurse (Former Employee) says"Do not accept an offer, you won’t be here long. The pharmacy techs and nurses staff work way way way way out of their scope of practice. Doctors are treated terrible and I mean terrible. They are consistently lied too. How can a physician treat more than a 100 patients in a day and still be considered quality of care? Provider Engagement group hound the Drs at all hours without respect to their personal time. The big leaders in Lewisville are like the mob and there is a mob boss. They don’t play by the handbook or by the rules. The boss protects his skateboarder directors and their girlfriends. They go and come as the please. So much bad stuff goes on here. This company Is like a blanket, covered up. Oh and that PHI that is supposed to be protected, it’s freely available for most to view.Coffee and bulletproof glassDifferent rules for different folks."
Customer Service Representative (Former Employee) says"Managements lack of skills/skillset was a huge issue. You are not able to have a life as they constantly ask you to work so much overtime due to the high turnover rate and scheduling issues.I was employed; free consultationsManagements lack of skills, hours; lack of training; no sick time; point system is ridiculous"
RX Fulfillment Pharmacy Tech (Current Employee) says"Management is unaware and does not care of the day to day duties the Pharmacy Techs have to perform and do not want to hear your suggestions to make things better"
Healthcare Customer Service Representative (Former Employee) says"Do not work there you will hate it after a week you have to read 2 pages of terms and conditions on every call or else. also strict and do not care if you are going through personal issuesnoneeverything, manage don is strict and racist"
Member Service Specialist (Former Employee) says"In the beginning they make it sound so great and wonderful to work for their company. the turn over rate for this company is ridiculous. You better not have any family issues , Health conditions , or be sick at all. Because they will let you go real quick. Be prepared to not have a set schedule every 6 months your schedule can and will change. You must have just about perfect attendance and your phone calls are screened and plucked with every Last Detail. If you do not score 100% on each phone call you are talk to and made to feel like you are doing everything incorrectly. You are constantly being sent emails saying how much they appreciate you and the work that you have done but in actuality it's not so. Management sucks they say they are there to help you with any questions and phone calls that you have but when you try to reach out to a member of supervisory team no one is available. Think twice about working here is one of the most and organized places to work for period"
Member Service Representative (Former Employee) says"Teladoc Health has amazing benefits and great services only if you’re not employed by them. This employer has a high turn over rate and is only looking for warm bodies in seats. During this crisis, you are over worked and under paid and advised that you’re appreciated with constant emails but no monetarily value."
Operations Supervisor (Former Employee) says"Teladoc does great work for the healthcare industry. Management is incestuous with little care for developing employees. The work atmosphere is very busy and full of exciting opportunities to make an impact."
Customer Service Representative (Current Employee) says"You have to work on the weekends. No sick days so you have your family has to be perfect. 10 point rule which is ridiculous god forbid you are you child get sick you'll still be fired. Pace is slow they offer VTO like 6 times a day. No overtime, not much room for advancement . Hardest part about my job is staying up pace is very slow."
Manager (Current Employee) says"Unethical and unprofessional leadership. Stressful environment where leaders take credit for the work of others. Poor company culture with no transparency.Decent payCulture, stressful environment, and lack of leadership"
Member Service Representative (Former Employee) says"The attrition rate is horrible. Almost every person has been fired from the first people hired. They change policies daily and you get in trouble for any possible thing they can find. Good money but does not last long. I lasted a year.moneyeverything. They even tow your car for you."
Customer Service (Former Employee) says"I could not believe the amount of knowledge you are required to know and retain for a measly $10 an hr. You have to know a lot about HIPAA even though you are just a contract worker. NO benefits...and all of the knowledge you have to have. Skip this position and go for something where you are a true employee and get paid more. This is definitely at least a $12 an hour position. The trainers want to push you through just as quickly as possible and if you have a question during training, they basically ignore you and just keep talking. I found this to be completely unacceptable. And that would be for any position let alone this one. The making your own schedule is nice, but not worth it for the amount of information you are expected to retain at such a low wage."
Member Service Specialist (Former Employee) says"Employees are unsupported, overworked, and outright lied to by management. They promise opportunities to advance but, in my time working here, I had to fight tooth and nail to get my yearly review conducted after which I did not even get a raise. Because you sign up to work 24/7/365 mangers hate it when you miss work, be it approved PTO, FMLA, bereavement or medical emergency. For example, after 15 months I was dismissed because I had been in a near fatal car crash and needed to be treated at the emergency room. The position has a revolving door for a reason."
Member Services Specialist (Former Employee) says"Teladoc offers 17/hr and will get rid of you in a heartbeat, wether you sick , pregnant, disabled THEY DO NOT CARE . they don’t help you succeed if you are struggling with the work duties they just write you up and calls are extremely too slow for the amount of people staffed ANOTHER REASON THEY FIRE SO QUICKLY, also very poor management , no one is on the same page or even tries to be. They ask concerns of the employees and then completely disregards them. They change rules every week SO DONT GET COMFORTABLE.Steady payShort breaks, no concern for employees, poor management"
Member Service Representative (Current Employee) says"I've worked at Teladoc about 8 months now and soon as I got out of training I realized everything I was told was a dream that was not going to come true in this lifetime. The job itself is simple register acct update medical history schedule appointment basic right..yea but QA changes the call flow or requirements almost every week so you can never feel comfortable with your call cause your not sure if any new changes came about while on the call. And don't give the QA manager any suggestions cause he literally said he knows all and does it well but if 80% of the floor is complaining about QA guidelines you can't know everything. The doctors and the call centers are on two different scopes doctors tell patient your medicine will be ready in 30 mins however the pharmacy techs are hours behind. There is no work/life base you barely can use your PTO and once you do its like they steal the time from you I took 2 days off 16hours came back to work I was -24 everything doesn't know how that happened still have payroll looking into cause im currently -69 but with no hours taking. Also don't get sick doctors note are not taking from your PCP E.R or even teladoc. So everyone is coming to work with the flu or strep throat because you get points if you don't and 2 points if it happens on the weekend. I came to work with strep and 100° fever and literally almost fainted I had a doctor note and was admitted to the E.R the day before but the job didn't care told me to leave but I will be getting a point for an occurrence and possible corrective.The job I hate but it pays the billsThe payWork/life managers"
Medical consults/Member Support Specialist (Current Employee) says"I wish i could give this job 0 stars, the onlg thing good about them is the pay but other than that the company and its leadership is pathetic at best"
Member Service (Current Employee) says"Management is terrible. Nobody's on one Accord. Seems workforce runs everything. QA staff sucks. Majority of the workers have complained about sups no help"
Operations Manager (Former Employee) says"My manager career was unwinding in December 2016. Business plan was failing and somehow it was my fault in that I need to be more aggressive in engaging the doctors to be more active. Teladoc recruits doctors to take calls at their own schedule, yet the director was possessive enough to think they needed to be taking calls when she needed them no matter what they thought or were doing. Doctors who had requested to be only contacted on our Do Not Call List when they were logged in or only during the day received outreach calls anyway, even in the middle of the night. December saw large increases in doctor visits (up 1500) to 5000 a day and doctors taking time off for the holidays during the cold and flu season. Average wait times averaged 3 hours in Texas compared to 10 minutes before. We were leaving voicemails 8 times a day for doctors to take calls and they were annoyed at us to the point where some quit. We were stalking doctors to the point there were massive amounts quitting. Calling an inactive doctor 8 times on a Sunday is harassment. I would call from a different number so the caller ID would be different and caught the full heat of their anger. My boss only said I needed to be more aggressive and call the doctors more times. Ever her boss chimed in to threaten me with my job. Insanity is hoping for a different outcome using the same actions. No guidance on how to improve it except be aggressive. Even suggestions from doctors on the incentive program were dismissed by my boss. Some doctors were willing to do some calls to help, but could not do the 25I am goneThe management and business practices"
Operations (Former Employee) says"Run, walk, crawl... do whatever you need to do to get away from that place. A group of dumb leaders from the top down. Dumb and dumber leading an organization and departments.NoneToo many to list..."
Workforce Analyst (Former Employee) says"Teladoc has a great business plan and a great company to work for. I loved the company, I was just unfortunate to work at a bad location in a terrible department.. If corporate is ever able to break up the clan at the Lewisville office and make it a real company, there will be some major positive changes in that place. Great companyHi, We are so glad to hear you think Teladoc Health is a great company to work for. We do too! And we appreciate your feedback about the team in the Lewisville call center operations department. I am happy to share that we have continued to invest in things like leadership training, employee surveys and more to ensure our leaders in all locations are managing their teams with integrity, accountability and compassion in line with our core values. Thanks again and we wish you the best of luck in your career.Sincerely,Director of Human Resources"